GT20 Cashbox

Note: Error message “SORRY THIS TERM IS NOT ABLE TO HANDLE ANY TRANSACTIONS” may appear when the cash box is full or is jammed.

 

  1. Open the bill acceptor door with the security key and pull forward. 
    using the key to open the Gt20 JCM Bill Acceptor Door after opening the Gt20 JCM Cash Box Pull forward
  2. Pull out the Cash Box by clicking the blue button and lifting up the cover.
    Gt20 JCM Cash Box Removal click the blue button on the top of the cash boxafter clicking the blue button on the Gt20 JCM Cash Box Lift up the cover
  3. To open the Cash Box, click the blue button and lift up the cover to the access the content.
    G20 JCM Cash Box Open

    Note: the cash box opening is on the bottom of the cash box and may contain a separate lock.

  4. Remove the cash from the cash box. 

  5. Replace the cash box.

GT Printer - Change Paper

  1. Using the Pull Handle, slide the Printer tray forward.
    Gt20 Printer Pull handle slide the Gt20 Printer tray forward
  2. Press Gray buttonon the top of printer and lift to open lid.
    press the grey button on the Gt20 Printer  after pressing the grey button on top of the Gt20 Printer lift the lid
  3. Place Thermal Paper into Printer and pull paper up and Over the Roller.
    place thermal paper into the Gt20 Printer  pull the paper up and over the roller on the Gt20 Printer
  4. Close Printer. The Printer will automatically begin to feed paper through once the lid is closed.
    close the Gt20 Printer to begin automatically feeding paper through

GT20 JCM Bill Acceptor

  1. Power off the terminal by toggling the highlighted on/off switch above the keypad to the down position (leave terminal off until below steps are completed).
  2. Open the bill acceptor door with the security key and tilt the assembly down. 
    use security key to open the Gt20 JCM Bill Acceptor Door
  3. Remove the acceptor module by pushing up the silver latching and pulling straight out.
    push up the silver latch and pull out the Gt20 JCM Cash Box
  4. Place your fingers on the black groove and chrome bar and squeeze to release the bill acceptor read head.
    G20 JCM Cash Box Removal H1000 G20 JCM Cash Box Lift H1000
  5. Gently lift the read head from the bill acceptor - this allows the clearing of jammed bills.
    G20 JCM Bill Removal H1000
  6. After the bill acceptor has been cleared, gently slide it down into its locked position. If the bill acceptor is put into its proper position it will reset after 10 seconds.
  7. Power on terminal by toggling the on/off switch above the keypad to the up position.

Ticket Validation: Redemptions & Reinvestment

Players can verify a winning or non-winning ticket by using the Self-Service Terminal’s Barcode Scanner.

self service terminal barcode scanner external view self service terminal barcode scanner internal view

 

Winning Tickets

When a Player scans a winning ticket, a window will appear asking if they’d like to reinvest their winnings as credits to be played immediately on the machine.

winning Ticket Validation Redeem Screen

  • If “YES” is selected, the winning amount of the ticket will be added to the Self Service Machine, as credits, to be used to purchase additional Lottery games.
  • If “NO” is selected, the player will be asked to see the clerk.

screen after redeeming a winning ticket showing that winnings have been added to the machine as credits screen after declining winning ticket reinvestment telling player to see the clerk to redeem their winnings

 

Non-Winning Tickets

screen alerting player that they have a non winning ticket

 

 

Self-Service Scanner Troubleshooting

  1. Ensure that the ticket being scanned has not expired and is legitimate.

  2. Check the condition of ticket barcode to ensure it is not damaged or misprinted.
    image showing an example of a ticket with a good, readable barcode example of a bad ticket with an unreadable barcode
  3. Depending on the size of the barcode the ticket may need to be held closer or farther away. The ticket should be raised or lowered under the beam until the barcode registers.

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