Out of Stock Prevention
- Utilize the Scratch Ticket Sales Tracking Sheet to keep and accurate and current inventory of ‘Received’ and ‘Activated’ Scratch tickets.
Scratch_Ticket_Sales_Sheet.xlsx - ‘Received’ tickets, not yet for sale, should be stored in a secure location.
- Packs should only be placed in ‘Activate’ status when they are ready to be sold.
- Sell scratch tickets in descending order to simplify tracking (i.e. 199-000).
- Inventory of Tickets out for sale (packs in ‘Activated’ status) should be accounted for after each shift. Reports should include the game number, and last ticket number sold from each bin.
- All tickets that have been validated and paid-out should be kept with the printed terminal receipt during each shift for daily accounting reconciliation.
In-Counter Ticket Display
- In-counter bins should be located near the most used register, with a sales associate near by.
- Maintain an organized in-counter display to ensure Scratch tickets are not loosely hanging from Bins.
- Handle non-lottery transactions before processing Lottery sales. Scan and exchange tickets last.
- ‘Activated’ tickets should never be left on counter tops. Scratch tickets should only be accessible to customers once the purchase transaction is completed.
- After hours, remove each drawer from the in-counter Scratch ticket dispenser and lock them in a secure room or safe.
- Ensure sales associates keep Scratch tickets pushed back into the bins as far as possible while still being able to handle.
Ticket Security Best Practices
- Upon receipt of Scratch ticket shipments, scan tickets into a ‘Received’ status.
- Tickets not out for sale (packs in received status) must be kept in a secure location, such as a locked cabinet, safe, or manager’s offices.
- Access to tickets should be limited to select store personnel.
- Store ‘Received’ packs together by game to:
- Quickly know what games are on-hand.
- Easily identify packs, should any go missing.
- Activations should be limited to one or two key personnel only and should only occur at such times as tickets are made available for sales to players.
- Inventory lists should be maintained and kept in a separate location.
Reporting Lost or Stolen Tickets
- If tickets are lost or stolen, Retailers are to contact Brightstar Lottery’s 24/7 Hotline Immediately.
- When reporting stolen tickets, Retailers should be prepared to provide the following information:
- Store Name & Retailer Number
- The exact pack and/or ticket number of stolen or missing inventory.
- Time and Date of loss.
- Circumstance of loss (Lost, Theft, etc.)
- Police agency and case number (when available)
When tickets are stolen from a retailer location and reported to the Lottery, they are placed into ‘Stolen’ Status.
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- Tickets in ‘Stolen’ status cannot be validated by the Lottery terminal.
- An alarm is sounded at the Lottery when a stolen status ticket is presented for payment.
Promotions: 2nd Chance Scratch Games
2nd Chance Games gives Players an opportunity to enter non-winning scratch tickets into “2nd Chance” Drawings.
- Only games with the
logo are considered “2nd Chance” games. - To enter, the player must fill out the back of the non-winning ticket and mail it to Washington’s Lottery.
- All 2nd Chance entries must be mailed in, and received, prior to the day of next drawing.
- Each submitted ticket is eligible for one drawing… One Drawing Per Entry.
Receive Pack
[GT1200]
Activate Pack
[GT1200]
Settle Pack
[GT1200]