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Ventus Cellular Communications

The Ventus Technologies V2000X4 network router supports cellular 4G LTE-A and broadband connectivity. Dual comm retailers will have two modems at their location. One will serve as the primary communication and the second modem will serve as their back up (in case the primary modem stops functioning).

VENTUS ROUTER AND ANTENNA EQUIPMENT

Ventus Ventus Receiver H1000v2

VENTUS SIGNAL STRENGTH CHECK

Ventus Signal LED H1000

One status light and one link should always be green.
Signal indicator shows signal strength, should also be green.
All four (4) LEDs green would be the best signal.
No LEDs indicates no signal.

VENTUS TROUBLESHOOTING

Verify that the Ventus Router has power by checking the Power LED indicator located on the back of the unit is lit.

Ventus 2

If the Ventus Router “IS NOT” getting power: 

Ensure Ventus Router power supply is plugged in to electrical outlet; verify power to electrical outlet using a small appliance, radio, etc.
If there is no power, try a different outlet.

If the Ventus Router “IS” getting power: 

Ensure all power and data connections to Ventus Router, Antenna and terminal are secure
1. Active LAN ports on the Ventus modem should have a flickering green or yellow light on the port where the cable is plugged in.
2. If there is no light, one side of the cable is not being seen. The terminal could be powered off or the connection may be loose. Disconnect and then reconnect cable to see if connection is restored.
Turn off the terminal by using the toggle on the back or by unplugging it from an electrical outlet.
1. Unplug the power cord to the Ventus from the power outlet. Wait 30 seconds to a minute for battery back up to power off.
  
  If any lights remain on:
  1. There is a small button that can be gently pushed in with a pin on the back of the Ventus. There will be a click when the button is pressed, and the Ventus should completely power off. This usually resolves most Ventus issues but can take up to 15 minutes to process.
Plug the Ventus router back in.

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Communications Network Troubleshooting

Hughes Indoor Unit (IDU) System Overview:

GT1200 Comms Standalone Hughes Indoor Unit Sys Overview

GT1200 Rear Terminal View:

GT1200 Comms Standalone Terminal IDU Connections

Communications Troubleshooting

If Comm Retry, Comm Waiting, or Comm Offline message display on the screen for more than 60 seconds, follow the steps below.

Secure all connections at the rear of lottery terminal.
Secure all connections at the rear of IDU. If a loose connection was secured, the terminal should reboot.
Unplug IDU from wall power outlet (check power pack connections).
Unplug terminal from wall power outlet (or by using power switch on front of terminal).
Plug in IDU.
Plug in terminal.


	GT1200 - Rear View

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Barcode Scanner

No Read / Error Message

Ensure that ticket being scanned has not expired and is legitimate.
Check the condition of ticket's bar code to ensure it is not damaged or misprinted.
Clean lens of bar code scanner with a soft dry cloth.
Power reset terminal by holding down the power button located on the top right of the screen for 15 seconds until the light turns yellow. Press and release again to restart.

Unplug the terminal power cord from the wall for 10 seconds and then plug back in.

Test the barcode scanner again.

GT1200 Barcode Scanner Location 112

Self-Service Scanner Troubleshooting

Ensure that the ticket being scanned has not expired and is legitimate.
Check the condition of ticket barcode to ensure it is not damaged or misprinted.
Depending on the size of the barcode the ticket may need to be held closer or farther away. The ticket should be raised or lowered under the beam until the barcode registers.
Power reset by toggling ON/OFF switch off for 10 seconds, the switch back on.
Test scanner again.