Ticket Validation: Redemptions & Reinvestment

Players can verify a winning or non-winning ticket by using the Self-Service Terminal’s Barcode Scanner.

self service terminal barcode scanner external view self service terminal barcode scanner internal view

 

Winning Tickets

When a Player scans a winning ticket, a window will appear asking if they’d like to reinvest their winnings as credits to be played immediately on the machine.

winning Ticket Validation Redeem Screen

  • If “YES” is selected, the winning amount of the ticket will be added to the Self Service Machine, as credits, to be used to purchase additional Lottery games.
  • If “NO” is selected, the player will be asked to see the clerk.

screen after redeeming a winning ticket showing that winnings have been added to the machine as credits screen after declining winning ticket reinvestment telling player to see the clerk to redeem their winnings

 

Non-Winning Tickets

screen alerting player that they have a non winning ticket

 

 

Self-Service Scanner Troubleshooting

  1. Ensure that the ticket being scanned has not expired and is legitimate.

  2. Check the condition of ticket barcode to ensure it is not damaged or misprinted.
    image showing an example of a ticket with a good, readable barcode example of a bad ticket with an unreadable barcode
  3. Depending on the size of the barcode the ticket may need to be held closer or farther away. The ticket should be raised or lowered under the beam until the barcode registers.

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