Reader Troubleshooting

1. Verify playslip is filled out correctly and is correctly inserted into the reader.

   • Advise customer to fill out another playslip, if needed.

   • Open a new pack of playslips, if needed.

2. Open the scanner on the front of the terminal by pressing down on the gray bar and pulling the screen towards you.

3. Press down on the green triangle and pull towards you. 

4. Clean lens.

   • Use isopropyl alcohol.

   • Never use a dry cloth.

5. Wipe rollers.

   • Use soft - dry cloth (paper towels are fine).

6. Close reader and ensure rear and internal Aladdin doors (if present) are closed.

7. Power reset terminal by holding down the power button located on the top right of the screen for 15 seconds until the light turns yellow. Press and release again to restart.

                             OR 

          Unplug the terminal power cord from the wall for 10 seconds and then plug back in. 

Note: If reader runs constantly, leave reader door open when terminal is not in use, so it does not continue to run. 

Videos Available:

• Cleaning the Reader (1.30 minutes)