Printer Problems

Caution: avoid holding hand over print area or learning against printer while ticket is printing or feeding. 

1. Open printer and remove paper roll.

2. Remove any dirt/debris that might be in the paper path.

3. Reinstall paper roll into the printer (paper feeds from the bot­tom of the paper roll when it is inserted into the printer).

4. Verify printer door is closed tightly. If needed, open and close again. 

5. Power reset terminal by holding down the power button located on the top right of the screen for 8 seconds until the light turns yellow. Press and release again to restart.

                             OR 

          Unplug the terminal power cord from the wall for 10 seconds and then plug back in. 

6. Test printer multiple times by printing a report or printer test. 

Proper Paper Load Procedures

Refer to pictures below instructions. 

1. Lift the latch up to open the printer cover.

2. Raise the paper cover to the open position. 

3. Raise the paper cover to open position.

4. Tear off the first layer of the paper roll and place it into the printer so that the paper unwinds from the bottom (front). See picture below.

5. Leave a few inches of paper outside of the printer and close the paper cover firmly so that it latches securely.

6. Paper feeds automatically to align itself then, the printer will automatically cut off the excess paper.

 Videos Available:

• Cleaning the Accutherm Printer (1.10 minutes)

• How to change the Accutherm Paper Roll (.56 seconds)