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    4. INSTANT TICKET PROCEDURES
    • instant tickets

    Validation

    Hits: 220

    Instant Ticket Validations

    For Validations over $100.00 and under $600.00

    • If the ticket will not validate for ANY reason it must be returned to the player to file a claim with the Lottery.

    • Before paying a prize, all tickets must be validated through the GT1200 Terminal.

    • Retailers must ensure that they have enough cash on-hand to pay out any validated ticket under $100.

    • Eligible Instant Tickets may be validated (cashed out) by any WA Lottery Retailer.

      • To Validate, press YES.

      • To Cancel, press No.

    Scratch Functions.

    For Prizes over $600.00

    • A Claim Ticket and a Claim Form prints automatically.

    • If the ticket will not validate for ANY reason it must be returned to the player to file a claim with the Lottery.

    Validation Procedure

    3-Digit Instant Ticket Validation

    1. Touch Scratch Pay.

    2. Scan the barcode on the back of the ticket OR manually enter the serial number and the 3-digit security number (VIRN) located on the front of the ticket using the numeric touchpad. 

    3. Press Send to validate.

    4-Digit Instant Ticket Validation

    1. Touch Scratch Pay.

    2. Scan the barcode on the front of the ticket OR manually enter the full serial number from left to right on the front of the ticket, entering the 3 BOXED numbers LAST.

    1. Press Send to validate.

     Scratch Functions.

     

    Receive

    Hits: 414

    Receiving Scratch Ticket Packs

    1. Touch Scratch Functions.

    2. Touch Receive Pack.
      Functions Main Screen Functions Button 1500x1500 Functions Receive Button 1500x1500 Functions Receive Screen 1500x1500

    3. Scan barcode on shipment insert or pack of tickets to receive entire order automatically. Retailers may also enter in game and pack number using the numeric keypad.

      1. To Receive Entire Shipment, scan the Shipment Inventory Slip Barcode

      2. To Receive a Single Pack of tickets, scan the Packing Barcode.

    4. Touch Send.

    5. Touch OK to return to the Home Screen.

     

    Unable to Receive Packs

    If unable to Receive Packs for any reason:

    Contact WA Lottery Customer Service at 1-360-810-2842

     

     

    Activation

    Hits: 2448

    Activating Scratch Ticket Packs

    NOTE: Scratch ticket pack must be in a "RECEIVED" status before Activation.

     

    1. Touch Scratch Functions.

    2. Touch Activate Pack.
      Functions Main Screen Functions Button 1500x1500 Functions Activate Button 1500x1500 Functions Activate Screen 1500x1500

    3. Scan barcode on shipment insert or pack of tickets.

      1. To Activate Entire Shipment, scan the Shipment Inventory Slip Barcode

      2. To Activate a Single Pack of tickets, scan the Packing Barcode.

    4. Touch Send.

    5. Touch OK to return to the Home Screen. 

     

    Unable to Activate

    If unable to activate tickets for any reason:

    Contact WA Lottery Customer Service at 1-360-810-2842

     

    Settlement

    Hits: 538

    Settling Scratch Ticket Packs

    1. Touch Scratch Functions. 

    1. Touch Settle Packs.

    1. Scan the Shipment/Pack or enter in game and pack number using the numeric keypad. 
      Instants Scratch Functions Settle Button Instants Scratch Functions SettlePacks Button Functions Settle Button 1500x1500

      1. To Settle Entire Shipment, scan the Shipment Inventory Slip Barcode.

      2. To Settle a Single Pack of tickets, scan the Packing Barcode.

    1. Touch Main Menu to return to the Home Screen. 

    Pack Settlement

    Pack settlement occurs under one of the following scenarios, whichever comes first. 

    • Retailers may manually settle packs upon receipt or activation

    • Packs will settle automatically when 80% of the pack is validated

    • 50 days after activation.

    Questions Regarding Pack Settlement

    Contact WA Lottery Customer Service @ 1-360-810-2842

     

    Instant Ticket Procedures Content

    Hits: 667

     

    confirmation
    Receiving Packs
    activation
    Activating Packs
    settlement
    Settling Packs

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