Playslip Reader Troubleshooting

Videos Available: Cleaning the Reader (.28 seconds)

1. Verify playslip is filled out correctly and correctly inserted into the reader.

   • Advise customer to fill out another playslip, if needed.

   • Open a new pack of playslips, if needed.

2. Open main access door.

3. Gently pull up on the white latch on top of the reader.

4. Remove any jams or debris.

5. Wipe the reader lens.

   • Use isopropyl alcohol.

   • Never use a dry cloth.

6. Wipe rollers.

   • Use soft - dry cloth (paper towels are fine).

7. Lower the reader door until it clicks into place.

8. Close and lock the main door.

9. Test the Reader with a blank playslip.