Printer Troubleshooting

Caution: Avoid holding hand over print area or learning against printer while ticket is printing or feeding. 

1. Check the printer indicator light for a green light. If not present, proceed with troubleshooting steps. 
2. Open printer by pulling up on the silver latch.
   Remove any dirt/debris that might be in the paper path with a can of compressed air or a soft, dry cloth. 
3. Reinstall paper roll into the printer.
4. Verify printer door is closed tightly. If needed, open and close again. 
5. Power reset lottery terminal by toggling the ON/OFF switch located on the back.
6. Test printer by printing a report or printer test. 

Proper Paper Load Procedures

1. Open printer by pulling up on Silver Latch. 
2. Raise the printer lid to an open position.
3. Tear off the first layer of the paper roll and place it into the printer so that the paper unwinds from the bottom (front). 
4. Leave a few inches of paper outside of the printer and close the printer lid firmly so that it latches securely.
5. Paper feeds automatically to align itself then, the printer will automatically cut off the excess paper.

Videos Available

• Cleaning the Printer Pro (.38 seconds)

• How to change the Printer Pro Paper Roll (.47 seconds)