Reader Troubleshooting

1. Verify playslip is filled out correctly and correctly inserted into the reader.

   • Advise customer to fill out another playslip, if needed.

   • Open a new pack of playslips, if needed.

2. Open main access door.

3. Gently pull up on the black latch on top of the reader.

4. Clean lens.

   • Use isopropyl alcohol or non-ammonia based glass cleaner.

   • Never use a dry cloth.

5. Wipe rollers.

   • Use soft - dry cloth (paper towels are fine).

6. Close reader and ensure rear and internal Aladdin doors (if present) are closed.

7. Close and lock the main access door

8. Test reader using a blank playslip.

Videos Available: 

• Cleaning the Reader (.28 seconds)