Instant Validations
- Eligible Instant Tickets may be validated (cashed out) by any NC Lottery Retailer.
- Ensure there is enough cash on-hand to pay out any validated ticket – under $600.
- Confirm that the ticket is a winner via terminal prior to paying.
Validating Tickets
Use the following procedure to validate tickets:
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Press Instant Game Cashes.
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Scan the barcode using the barcode scanner.
OR
Manually enter the Ticket Number (12-digits on the back of the ticket under the lottery barcode), Serial Number (8-digits on the front of the ticket under the latex), and enter the security number (4 digits underlined under the latex) using the numeric keypad. -
Touch Send.
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The terminal will display one of the following messages:
- If the ticket is not a winner, the screen will display “Not a Winner”.
- If the winning ticket prize is under $50, it will automatically be validated
- If the winning ticket prize is over $50, but less than $600, the terminal will display a confirmation screen.
-Touch Yes to proceed or Touch No if you cannot pay the prize.
- If the winning ticket prize is over $600, return the original ticket with a claim for to the player and instruct the player to claim the ticket at a Lottery Claim Center.
Note: A receipt will print automatically. -
Touch OK to return to the home screen.

Unable to Validate
If unable to Validate tickets - contact the North Carolina Lottery Ticket Sales Department.
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Business Hours are Monday - Friday, 8 a.m. - 5:30 p.m.
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888-777-4382 - select option 2