Reader Problems

Video Available

Cleaning the Reader (.28 seconds)

1. Verify playslip is filled out correctly and correctly inserted into the reader.

   • Advise customer to fill out another playslip, if needed.

   • Open a new pack of playslips, if needed.

2. Open main access door.

3. Gently pull up on the white latch on top of the reader.

4. Remove any jams or debris. 
   
   

5. Clean lens.

   • Use isopropyl alcohol or non-ammonia based glass cleaner.

   • Never use a dry cloth.

6. Wipe rollers.

   • Use soft - dry cloth (paper towels are fine).

7. Lower reader door until it clicks into place. 
   
   
8. Test the reader with a blank playslip.