Reader Problems

1. Verify playslip is filled out correctly and correctly inserted into the reader.

   • Advise customer to fill out another playslip, if needed.

   • Open a new pack of playslips, if needed.

2. Open main access door and sign onto the GTD to silence the alarm. 

3. Gently press together the silver latch located at the top center of the reader, and lifting the reader door. 

4. Clean lens.

   • Use isopropyl alcohol or non-ammonia based glass cleaner.

   • Never use a dry cloth.

5. Wipe rollers.

   • Use soft - dry cloth.

6. Close reader door, reader drawer and then close/lock the door.