Reader Problems

1. Verify playslip is filled out correctly and is correctly inserted into the reader.

   • Advise customer to fill out another playslip, if needed.

   • Open a new pack of playslips, if needed.

2. Open the scanner on the front of the terminal by pressing down on the gray bar then, press down on the green triangle and pull towards you. 

3. Clean lens.

   • Use alcohol or non-ammonia-based glass cleaner.

   • Never use a dry cloth.

4. Wipe rollers.

   • Use soft - dry cloth (paper towels are fine).

5. Close reader and ensure rear and internal Aladdin doors (if present) are closed.

6. Power reset terminal by toggling the ON/OFF switch located on the back.

Note: if reader runs constantly, leave reader door open when terminal is not in use, so it does not continue to run. 

Videos Available:

• Cleaning the Reader (1.30 minutes)