Reader Problems

Videos Available: 

• Cleaning the Reader (.28 seconds)

1. Verify playslip is filled out correctly and correctly inserted into the reader.

   • Advise customer to fill out another playslip, if needed.

   • Open a new pack of playslips, if needed.

2. Open main access door.

3. Gently pull up on the white latch on top of the reader.

4. Clean lens.

   • Use alcohol or non-ammonia based glass cleaner.

   • Never use a dry cloth.

5. Wipe rollers.

   • Use soft - dry cloth (paper towels are fine).

6. Close reader and ensure rear and internal Aladdin doors (if present) are closed.