Communication Errors

1. Check the communication status on the Device Status report. This report may be accessed on the Main Menu > Tools / Services > Device Status.

2. If communication is Online:

   • Power reset the GameTouch 28 manually using the switch inside located below the bill acceptor.

3. If communication is Offline:

   • Check the online Countertop terminal for a communication issue.

4. If online terminal has a communication error message, follow normal communication troubleshooting steps for the terminal.

5. If online terminal does NOT have communication error message, secure the GameTouch 28 connection to the communication device.

   • GameTouch 28 plugs into a Netgear Ethernet Hub.

   • Power reset the GameTouch 28 using the switch below the bill acceptor.

   • Check the communication status on the Device Status report.

   • Verify the terminal auto signs on.