Communication Errors

1. Check the communication status on the Device Status report. This report may be accessed on the Main Menu > Tools / Services > Device Status.
   
   

2. If communication is Online:

   • Power reset the GameTouch 20 manually using the switch inside located below the bill acceptor.

3. If communication is Offline:

   • Check the online Countertop terminal for a communication issue.

4. If online terminal has a communication error message, follow normal communication troubleshooting steps for the terminal.

5. If online terminal does NOT have communication error message, secure the GameTouch 20 connection to the communication device.

   • GameTouch 20 plugs into a Ventus modem (alternative may be a Netgear ethernet hub).

   • Power reset the GameTouch 20 using the switch below the bill acceptor.

   • Check the communication status on the Device Status report.

   • Verify the terminal auto signs on.